McDonald's Changes Drive-Thru Window to Increase Productivity
A small change increases the store's productivity, makes it easier for drive-thru customers.
If you haven't been to the McDonald's drive-thru at Baltimore Avenue and East West Highway in a few months, you probably didn't notice the small change the fast food chain made.
A store manager said in order to increase productivity and make it easier for both employees and drive-thru customers, they moved the first window, used to make payments, over to the right.
As a customer using the drive-thru after ordering at the speaker, it was hard to make the tight left and get close enough to the window. However, now that the window has been moved, it's easier to make the turn and pay.
I've noticed drivers scraping their cars on the side of the building or on the poles guarding the building many times, so I'm sure this change is welcomed.